We have an immediate need for Help Desk Specialists to support an important government customer. The Help Desk Specialist shall provide technical assistance to the customer.

Responsibilities include:

• Provides first or second tier of support, as well as telephone and in-person support to users in the areas of e-mail, directories, standard windows desktop COTS/GOTS applications, and custom applications.
• Troubleshoots desktop computer and other device hardware and software problems.
• Analyzes customer needs and provide solutions.
• Via the ticketing system and over the phone, screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems and assigns/reassigns accordingly.
• Deskside/Forward Deployed Support
• Reporting deliverables during monthly IPRs
• Desktop Installation and Management Services
• Incident Management
• Release and Deployment Management
• Wireless Service Support
• Installs, configures, and upgrades computer hardware and software
• Provides end-user software troubleshooting and support
• Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides troubleshooting and support
• Participates in the administration of e-mail systems
• Provides phone and help-desk support for local and off-site users
• Analyzes customer needs to determine functional and cross-functional requirements
• Maintains current knowledge of relevant technologies as assigned
• Participates in special projects as required
• Analyzes customer needs and provide solutions.
• All other duties as assigned.

Requirements:

• 5 years of experience using the Defense Property Accountability System (DPAS) at the Accountability Property Officer level. (Preferred)
• DPAS Certified or training within 10 business days of assignment
• Computing Technology Industry Association (Comp TIA) Security+ and Network + Certifications (Required)
• Help Desk Institute (HDI) or CompTIA A+ Certification (Required)
• A Minimum of a Top Secret/ SCI Security Clearance (Sr. Helpdesk- required)
• Comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
• Comprehensive knowledge of desktop operating systems and applications
• Solid Track record of resolving IT issues
• Excellent customer service and communication is required. Applicants must be able convey complex ideas in a clear and concise way to customers and employees at all skill levels
• 24/7 availability in case of IT emergencies
• Highly organized and detailed with the ability to prioritize
• Thrives in a fast-paced environment
• Ability to work independently and proactively with minimal supervision
• Windows Server & Desktop Operating Systems
• TCP/IP networking (DHCP, VPN, DNS, routing)

GCubed, Inc. offers specialized IT services to various government agencies and departments. We pride ourselves on employing exceptional individuals who excel and are passionate about their work.

We have an immediate need for Subject Matter Experts to support an important government customer. The Subject Matter Expert shall provide in-depth knowledge of areas such as business, computer science, engineering, mathematics, or the various sciences.

Full-time, Contract

Responsibilities include:

• Provides technical/management leadership on major tasks or technology assignments.
• Establishes goals and plans that meet project objectives.
• Has domain and expert technical knowledge.
• Decision making, and domain knowledge may have a critical impact on overall project implementation. Serves as subject matter expert, possessing in-depth knowledge of a particular area, such as business, computer science, engineering, mathematics, or the various sciences.
• Provides technical knowledge and analysis of highly specialized applications and operational environments, high-level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation.
• Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases.
• Applies principles, methods and knowledge of the following functional area: VIP Support, Service Desk Support, Wireless Services Support, Telecommunications service Support of capability to specific task order requirements, advanced mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated solutions.
• All other duties as assigned.

Requirements:

• Bachelor’s degree with 10-12 years of experience (Engineering, Computer Science, or other related field)
• Master’s degree with 8-10 years of experience (Engineering, Computer Science, or other related field)
• Telecommunications Service Control Officer (TSCO) training, Remedy training, customer service training (Required)
• Computing Technology Industry Association (Comp TIA) Security+ and Network + Certifications (Required)
• Help Desk Institute (HDI) or CompTIA A+ Certification (Required)
• A Minimum of a Top Secret/ SCI Security Clearance (Subject Matter Experts- required)
• Excellent customer service and communication is required. Applicants must be able convey complex ideas in a clear and concise way to customers and employees at all skill levels
• 24/7 availability in case of IT emergencies
• Highly organized and detailed with the ability to prioritize
• Thrives in a fast-paced environment
• Ability to work independently and proactively with minimal supervision

GCubed, Inc. offers specialized IT services to various government agencies and departments. We pride ourselves on employing exceptional individuals who excel and are passionate about their work.

We have an immediate need for Voice/Data Communications Engineers to support an important government customer. The Voice/Data Communications Engineer shall provide technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks.

Full-time, Contract

Responsibilities include:

Master:

• Provides technical/management leadership on major tasks or technology assignments.
• Establishes goals and plans that meet project objectives. Has domain and expert technical knowledge.
• Decision making, and domain knowledge may have a critical impact on overall project implementation.
• Provides technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks. Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards.
• Develops, operates, and maintains voice, wireless, video, and data communications systems.
• Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function.
• All other duties as assigned.

Senior:

• Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Functions as a technical expert across multiple project assignments.
• Provides technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks.
• Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards.
• Develops, operates, and maintains voice, wireless, video, and data communications systems.
• Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function.
• All other duties as assigned.

Requirements:

• Bachelor’s degree with 2-7 years of experience (Engineering, Computer Science or other related field. )
• Master’s degree with 0-5 years of experience (Engineering, Computer Science or other related field. )
• Telecommunications Service Control Officer (TSCO) training, Remedy training, customer service training (Required)
• Computing Technology Industry Association (Comp TIA) Security+ (Required)
• Help Desk Institute (HDI) (Required)
• A Minimum of a Secret Security Clearance (Required)
• Excellent customer service and communication is required. Applicants must be able convey complex ideas in a clear and concise way to customers and employees at all skill levels

GCubed, Inc. offers specialized IT services to various government agencies and departments. We pride ourselves on employing exceptional individuals who excel and are passionate about their work.

We have an immediate need for Business Analysts to support an important government customer. The Business Analysts shall bring with them the ability to learn new concepts quickly as well as a business analyst skill set to understand a business problem and break it down into resolvable pieces.

Arlington, VA, Full-time, Contract

Responsibilities including:

• Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
• Possesses and applies expertise on multiple complex work assignments.
• Operates with appreciable latitude in developing methodology and presenting solutions to problems.

• Contributes to deliverables and performance metrics where applicable.
• Formulates and defines systems scope and objectives based on both users’ needs and a thorough understanding of business systems and industry requirements.
• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operations time, and form of desired results.
• Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirements specifications.
• Provides consultation on complex projects and is considered to be the top-level contributor/specialist of most phases of systems analysis, while considering the business implications of the application of technology of the current and future business environment.
• All other duties as assigned.

Requirements:

• Bachelor’s degree with 0-2 years of experience (Engineering, Computer Science or another related field)
• Computing Technology Industry Association (Comp TIA) Security+ (Required)
• A Minimum of a Secret Security Clearance (Required)
• Excellent customer service and communication is required. Applicants must be able to convey complex ideas in a clear and concise way to customers and employees at all skill levels
• 24/7 availability in case of IT emergencies
• Highly organized and detailed with the ability to prioritize
• Thrives in a fast-paced environment
• Ability to work independently and proactively with minimal supervision

GCubed, Inc. offers specialized IT services to various government agencies and departments. We pride ourselves on employing exceptional individuals who excel and are passionate about their work.

We have an immediate need for Consultants to support an important government customer. The Consultants will provide consulting to managers, supervisors and workforce on automated business processes or techniques.

Full-time, Contract

Responsibilities including:

• Provides consulting to managers, supervisors and workforce on automated business processes or techniques such as Client Resource Management, Enterprise Resource Planning or Supply Chain Management.
• Facilitates workshops and analysis sessions.
• Conducts and assists with benchmarking and surveys.
• Facilitates process improvement efforts.
• All other duties as assigned.

Requirements:

• Bachelor’s Degree or Equivalent
• 5 or more years of professional experience, 3 years working with the automated business processes similar to those under investigation.
• Computing Technology Industry Association (Comp TIA) Security+ (Required)
• A Minimum of a Secret Security Clearance (Required)
• Excellent customer service and communication is required. Applicants must be able to convey complex ideas in a clear and concise way to customers and employees at all skill levels
• 24/7 availability in case of IT emergencies
• Highly organized and detailed with the ability to prioritize
• Thrives in a fast-paced environment
• Ability to work independently and proactively with minimal supervision

We have an immediate need for Documentation Specialists to support an important government customer. The Documentation Specialist shall be responsible for preparing and/or maintaining systems, programming, and operations documentation, libraries, procedures, and methods including user manuals and reference manuals.

Arlington, VA, Full-time, Contract

Responsibilities including:

• Possesses and applies expertise on multiple complex work assignments.
• Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
• Operates with appreciable latitude in developing methodology and presenting solutions to problems.
• Contributes to deliverables and performance metrics where applicable.
• Responsible for preparing and/or maintaining systems, programming, and operations documentation, procedures, and methods including user manuals and reference manuals.
• Maintains a current internal documentation library.
• Provides or coordinates special documentation services as required.
• All other duties as assigned.

Requirements:

• Bachelor’s Degree in Engineering or Computer Science
• 0-2 years of experience.
• Computing Technology Industry Association (Comp TIA) Security+ (Required)
• Computing Technology Industry Association (Comp TIA) A+ or Help Desk Institute (HDI) Certification (Required)
• A Minimum of a Top Secret/ SCI Security Clearance (Required)
• Excellent customer service and communication is required. Applicants must be able to convey complex ideas in a clear and concise way to customers and employees at all skill levels
• 24/7 availability in case of IT emergencies
• Highly organized and detailed with the ability to prioritize
• Thrives in a fast-paced environment
• Ability to work independently and proactively with minimal supervision

We have an immediate need for Industry Experts to support an important government customer. The Industry Experts shall apply extensive technical expertise and may be considered an emerging authority in the field.

Full-time, Contract

Responsibilities including:

• Applies extensive technical expertise and may be considered an emerging authority in the field.
• Performs consulting services related to organizational assessment, infrastructure assessment, financial management, process engineering, innovation, business, as well as technical and non-technical disciplines to support an organization’s mission and strategy.
• May also offer recommendations for technology infusion, capital investments, organizational structures, staffing, and lean performance execution, processes, and metrics.
• All other duties as assigned.

Requirements:

• Bachelor’s degree with 12-15 years of experience or a Master’s degree with 10-13 years of experience (Engineering, Computer Science or another related field)
• Computing Technology Industry Association (Comp TIA) Security+ (Required)
• A Minimum of a Secret Security Clearance (Required)
• Excellent customer service and communication is required. Applicants must be able to convey complex ideas in a clear and concise way to customers and employees at all skill levels
• 24/7 availability in case of IT emergencies
• Highly organized and detailed with the ability to prioritize
• Thrives in a fast-paced environment
• Ability to work independently and proactively with minimal supervision

We have an immediate need for Information Security Specialist to support an important government customer. The Information Security Specialists are self-starter that thrives in a fast-paced moving environment, with a passion for leading major technology assignments.  The candidate should bring with them the ability to learn new concepts quickly as well as provide integration and implementation of the computer system security solution. The candidate shall apply extensive technical expertise and may be considered an emerging authority in the field.

Full-time, Contract

Responsibilities including:

• Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
• Plans and leads major technology assignments.
• Evaluates performance results and recommends major changes affecting short-term project growth and success.
• Functions as a technical expert across multiple project assignments.
• Determines enterprise information security standards.
• Develops and implements security standards and procedures.
• Security solutions to support customers’ requirements.
• Identifies, reports, and resolves security violations.
• Establishes and satisfies information security requirements based upon the analysis of user, policy, regulatory, and resource demands.
• Supports customers at the highest levels in the development and implementation of doctrine and policies.
• Applies know-how to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures.
• Performs analysis, design, and development of security features for system architectures.
• Analyzes and defines security requirements for computer systems which may include mainframes, workstations, and personal computers.
• Designs, develops, engineers, and implements solutions that meet security requirements.
• Provides integration and implementation of the computer system security solution.
• All other duties as assigned.

Requirements:

• Bachelor’s degree with 8-10 years of experience or a Master’s degree with 6-8 years of experience (Business, Computer Science or another related field)
• Computing Technology Industry Association (Comp TIA) Security+ (Required)
• A Minimum of a Secret Security Clearance (Required)
• Excellent customer service and communication is required. Applicants must be able to convey complex ideas in a clear and concise way to customers and employees at all skill levels
• 24/7 availability in case of IT emergencies
• Highly organized and detailed with the ability to prioritize
• Thrives in a fast-paced environment
• Ability to work independently and proactively with minimal supervision

We have an immediate need for Web Engineers to support an important government customer. The Web Engineers will focus on the methodologies, techniques, and tools that are the foundation of Web application development and which support their design, development, evolution, and evaluation.

Arlington, VA, Full-time, Contract

Responsibilities – Provides support in specialized technology areas such as:

• Web design
• Research, studies
• Requirements/specifications definition
• Analysis & assessments
• Planning & acquisition
• Design & development
• Integration
• Testing
• Installation
• Performance tuning
• Deployment & maintenance
• Assists with strategic or tactical planning to manage the technology needed for successful business operations.
• Uses applicable methodologies, modeling/estimating techniques, tools, applications, systems, software, or databases to perform assigned tasks.
• All other duties as assigned.

Requirements:

• Bachelor’s degree or equivalent
• 4 or more years of professional IT experience, with 2 or more years directed in the architectural environment, i.e., J2EE, .NET, etc.
• Computing Technology Industry Association (Comp TIA) Security+ (Required)
• A Minimum of a Secret Security Clearance (Required)
• Excellent customer service and communication is required. Applicants must be able to convey complex ideas in a clear and concise way to customers and employees at all skill levels
• 24/7 availability in case of IT emergencies
• Highly organized and detailed with the ability to prioritize
• Thrives in a fast-paced environment
• Ability to work independently and proactively with minimal supervision

We have an immediate need for Information Specialist/ Knowledge Engineer to support an important government customer. The Information Specialist/ Knowledge Engineer is a self-starter who thrives in a fast-paced environment. Additionally, the candidate will identify and resolve complex work problems of a nature that lower level employees are unable to solve or overcome.  Work requires creative and original thinking.

Full-time, Contract

Responsibilities including:

• Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
• Develops information retrieval solutions to support client requirements for specified domain subjects, using information retrieval software languages and automated text analysis and extraction techniques.
• All other duties as assigned.

Requirements:

• Bachelor’s degree with 5-7 years of experience or a Master’s degree with 3-5 years of experience (Engineering, Computer Science or another related field)
• Computing Technology Industry Association (Comp TIA) Security+ (Required)
• A Minimum of a Secret Security Clearance (Required)
• Excellent customer service and communication is required. Applicants must be able to convey complex ideas in a clear and concise way to customers and employees at all skill levels
• 24/7 availability in case of IT emergencies
• Highly organized and detailed with the ability to prioritize
• Thrives in a fast-paced environment
• Ability to work independently and proactively with minimal supervision

We have an immediate need for Training Specialists to support an important government customer. The Training Specialist  shall identify the best training approach requirements to include, but not limited to hardware, software, simulations, course assessment and refreshment, assessment centers, oral examinations, interviews, computer assisted and adaptive testing, behavior-based assessment and performance, and team and unit assessment and measurement.

Full-time, Contract

Responsibilities including:

• Provides first or second tier of support
• Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
• Functions as a technical expert across multiple project assignments.
• Assesses, designs, and conceptualizes training scenarios, approaches, objectives, plans, tools, aids, curricula, and other state of the art technologies related to training and behavioral studies.
• Identifies the best approach training requirements to include, but not limited to hardware, software, simulations, course assessment and refreshment, assessment centers, oral examinations, interviews, computer assisted and adaptive testing, behavior-based assessment and performance, and team and unit assessment and measurement.
• Develops and revises training courses.
• Prepares training catalogs and course materials.
• Trains personnel by conducting formal classroom courses, workshops, and seminars.
• All other duties as assigned.

Requirements:

• Bachelor’s degree (Business, Computer Science or other related field) or non-degreed = 6 years of experience
• Computing Technology Industry Association (Comp TIA) Security+ (Required)
• Help Desk Institute (HDI) or CompTIA A+ Certification (Required)
• A Minimum of a Top Secret/ SCI Security Clearance (Training Specialist Senior- required)
• Excellent customer service and communication is required. Applicants must be able to convey complex ideas in a clear and concise way to customers and employees at all skill levels
• 24/7 availability in case of IT emergencies
• Highly organized and detailed with the ability to prioritize
• Thrives in a fast-paced environment
• Ability to work independently and proactively with minimal supervision

We have an immediate need for Senior Software Developer to support an important government customer. We are looking for a  Senior Software Developer knowledgeable with facets of the software development process, including the research, design, programming, and testing of computer software.

Arlington, VA, Full-time, Contract

Responsibilities:

• Provides analysis and process improvement efforts in computer interface design, database access technology and web application coding.
• Analyzes customer needs and develops information solutions.
• Develops systems and programming specifications, tests and implements programmatic solutions.
• Plans and carries out a complex programming project to completion.
• All other duties as assigned.

Requirements:

• Bachelor’s degree or equivalent and 7 or more years of professional IT experience, with 3 or more years directed experience in the technical project environment.
• Computing Technology Industry Association (Comp TIA) Security+ (Required)
• A Minimum of a Secret Security Clearance (Required)
• Excellent customer service and communication is required. Applicants must be able to convey complex ideas in a clear and concise way to customers and employees at all skill levels
• 24/7 availability in case of IT emergencies
• Highly organized and detailed with the ability to prioritize
• Thrives in a fast-paced environment
• Ability to work independently and proactively with minimal supervision

We have an immediate need for System Engineers to support an important government customer. The System Engineers are self-starter that thrives in a fast-paced moving environment. Additionally, they will design and manage complex engineering systems over their life cycles

Arlington, VA, Full-time, Contract

Responsibilities:

• Establishes system information requirements in the development of components for information systems.
• Implements architectures to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces.
• Evaluates analytical and systematical problems of work corrective action.
• All other duties as assigned.

Requirements:

• Bachelor’s degree with 2 or more years directed experience in a system engineering role. (Engineering, Computer Science or another related field)
• Computing Technology Industry Association (Comp TIA) Security+ (Required)
• A Minimum of a Secret Security Clearance (Required)
• Excellent customer service and communication is required. Applicants must be able to convey complex ideas in a clear and concise way to customers and employees at all skill levels
• 24/7 availability in case of IT emergencies
• Highly organized and detailed with the ability to prioritize
• Thrives in a fast-paced environment
• Ability to work independently and proactively with minimal supervision

Fort Belvoir, VA – Full Time

Responsibilities:

• Provide technical expertise in order to fully administer UNET and SNET networks which consist of Cisco networking equipment.
• Responsible for the full administration and management of all network equipment.
• Respond to critical and VIP tickets within one hour upon notification
• Install new modified hardware, operating systems and software applications
• Maintain the LAN links and connectivity, switches, hubs, routers, servers (Windows and Unix OS), Storage Area Network (SAN), media backup systems, fiber and Ethernet cabling, and other infrastructure components to ensure 100% operability during core hours.
• Respond to all TrackIT/FootPrints support request related to Unified Capabilities to include Voice over Internet Protocol (VoIP), Voice over Secret Internet Protocol (VoSIP), and Enterprise Classified Voice over Internet Protocol. (ECVoIP) devices.
• Move data between networks of the same security classification level, ensuring it is operational during core business hours.
• Analyze the network architecture utilizing metrics available from the Government provided network management tool “What’s up Gold” to identify modification required to maintain optimum efficiency.
• Ensure communications links are operational.
• Provide software support to users as requested via TrackIT/FootPrints.
• Provide monthly report of software tracking to include software installed during the month.
• Install and update anti-virus software and snit-virus signature files when released by Defense Information Security Agency (DISA)
• Install security patches to protect against information assurance (IA) vulnerabilities
• Administer Hewlett Packard (HP) physical.virtual server farm that includes but not limited to storage area networks (SAN), application servers and Netbackup system servers ensuring all systems are available during core business hours
• Install Government Public Key Infrastructure PKI) server side certificates and implement Secure Sockets Layer (SSL) and other secure methods to support access to the VPN, VPN servers, CITRIX, Structured Query Language (SQL), and Oracle servers.
• Configure and support use of DoD Common Access Card (CAC) and PKI for user authentication onto the network, access to applications, and for signing and encrypting electronic mail.
• Utilize Government furnished COTS tools such as NEWT Pro, System Center Configuration Center (SCCM) and Symantec GHOST imaging to automate processes for deployment of client software packages.
• Support the design and configuration of user facility IT infrastructure to support voice and video.
• Support migration of services and servers to enterprise platforms.
• Provide technical input into the design and configuration of the user facility infrastructure when requested by the government through formal and informal technical discussions.

Degree & Years of Experience :

• Minimum of a Bachelor’s Degree in IT, Computer Science, or related field
• Minimum of at least 10 years of experience as a Network Engineer
• Minimum of an Active Secret Security Clearance

Certification Requirements :

• Comp TIA Security + Certification
• Possess or can obtain Cisco CCNA/CCDA or higher-level certification (CCNP/CCDE/CCDP/CCIE)
• Possess or can obtain AT LEAST two MCTS Server 2008 certs: AD Config (70-640), Network Config (70-642), or Applications Infrastructure Config (70-643)
• Possess or obtain MCSA: Windows Server 2008 (R2) (aka MCITP: Server Admin), which requires AD Config (70-640), Network Config (70-642), and Server Admin (70-646)
• Possess or obtain MCSA: Windows Server 2012, which requires three exams: Installing/Config (70-410), Administering (70-411), & Config Advanced Services (70-412)
• MCP Administering Windows Servers

GCubed, Inc. is searching for an experienced Desktop Support Specialist to support the Center for Army Analysis on Fort Belvoir, VA. We have an immediate need to fill this full-time onsite support position. The ideal candidate will provide technical expertise in order to identify operational and processing problems, evaluate alternative approaches, and perform, plan, and implement recommended resolutions.

Responsibilities :

• Provide Windows Desktop System Administration services and be responsible for the installation, configuration, overall management of all hardware and software related to CAA’s desktop/laptop computing environment.
• Install, configure, and troubleshoot the approved standard suite of software. User requests for software assistance shall be submitted through TrackIT/FootPrints service tickets.
• The contractor is responsible for physically transporting and placing PCs/workstations/ laptops/ printers/faxes/phones to areas within CAA’s office building and joining the PCs, workstations, and laptops to the designated network.
• Respond with answers to user’s questions related to establishing network passwords, publishing Public Key Infrastructure (PKI) certificates to support Common Access Card (CAC) login and e-mail encryption/ digital signature, creating network drives, and setting up Microsoft Outlook.
• Perform manual installation of software, software upgrades, and software security patches on PCs/workstations/laptops.
• Create and update drive images with GHOST software for PC/workstation/laptop configurations; imaging process shall be automated.
• Contact external vendors if needed to repair hardware/software under warranty or under a maintenance contract.
• Perform hardware troubleshooting and repair (using government furnished computer parts) on PCs/workstations/laptops not under warranty or under a maintenance contract.
• Troubleshoot and resolve PC/workstation/printer to network connectivity issues in response to users submitting a service request through CAA’s ticketing system.
• Keeps PC/workstation/laptop antivirus software up-to-date using automated and manual procedures.
• Quarantines, cleans virus affected PCs/workstations and laptops. In the event a PC cannot be cleaned, PC/workstations and laptops shall be re-imaged.
• As part of Daily Status Reporting utilizing Ricoh web interface, remotely monitor status of network printers to identify impending maintenance, repair, and supply needs and report that status to the Government IT Operations Manager through Daily reporting or verbally/e-mail should immediate action be required by Government personnel.
• Monitor CAA’s software inventories tracked within the software tracking spreadsheet and alerts the Government IT Operations Manager verbally or via e-mail when availability issues might be forecasted to occur.

Requirements:

• A minimum of two (2) years of experience in an enterprise helpdesk or desktop support role
• Minimum of an Active Secret Security Clearance
• Security+ Certification (Required)
• One of the following certifications is required: A+ Certification, MCP, or a Microsoft Certification