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DESKTOP SUPPORT SPECIALIST

GCubed, Inc. is searching for an experienced Desktop Support Specialist to support the Center for Army Analysis on Fort Belvoir, VA. We have an immediate need to fill this full-time onsite support position with a dynamic team. The ideal candidate will provide technical expertise in order to identify operational and processing problems, evaluate alternative approaches, and perform, plan, and implement recommended resolutions.

Responsibilities :

  • Provide Windows Desktop System Administration services and be responsible for the installation, configuration, overall management of all hardware and software related to CAA’s desktop/laptop computing environment.
  • Install, configure, and troubleshoot the approved standard suite of software. User requests for software assistance shall be submitted through TrackIT/FootPrints service tickets.
  • The contractor is responsible for physically transporting and placing PCs/workstations/ laptops/ printers/faxes/phones to areas within CAA’s office building and joining the PCs, workstations, and laptops to the designated network.
  • Respond with answers to user’s questions related to establishing network passwords, publishing Public Key Infrastructure (PKI) certificates to support Common Access Card (CAC) login and e-mail encryption/ digital signature, creating network drives, and setting up Microsoft Outlook.
  • Perform manual installation of software, software upgrades, and software security patches on PCs/workstations/laptops.
  • Create and update drive images with GHOST software for PC/workstation/laptop configurations; imaging process shall be automated.
  • Contact external vendors if needed to repair hardware/software under warranty or under a maintenance contract.
  • Perform hardware troubleshooting and repair (using government furnished computer parts) on PCs/workstations/laptops not under warranty or under a maintenance contract.
  • Troubleshoot and resolve PC/workstation/printer to network connectivity issues in response to users submitting a service request through CAA’s ticketing system.
  • Keeps PC/workstation/laptop antivirus software up-to-date using automated and manual procedures.
  • Quarantines, cleans virus affected PCs/workstations and laptops. In the event a PC cannot be cleaned, PC/workstations and laptops shall be re-imaged.
  • As part of Daily Status Reporting utilizing Ricoh web interface, remotely monitor status of network printers to identify impending maintenance, repair, and supply needs and report that status to the Government IT Operations Manager through Daily reporting or verbally/e-mail should immediate action be required by Government personnel.
  • Monitor CAA’s software inventories tracked within the software tracking spreadsheet and alerts the Government IT Operations Manager verbally or via e-mail when availability issues might be forecasted to occur.

Requirements:

  • A minimum of two (2) years of experience in an enterprise helpdesk or desktop support role
  • Minimum of an Active Secret Security Clearance
  • Security+ Certification (Required)
  • One of the following certifications is required: A+ Certification, MCP, or a Microsoft Certification
  • Experience with desktop support
  • Identify, analyzes, and repairs product failures, orders, and replace parts as needed
  • Experience troubleshooting Windows 10
  • Must be able to interact with numerous computer platforms in a multi-layered client server environment
  • Exceptional problem-solving skills a must
  • Ability to write routine reports and correspondence

GCubed, Inc. offers specialized IT services to various government agencies and departments. We pride ourselves on employing exceptional individuals who excel and are passionate about their work.

UNARMED SECURITY GUARD

GCubed, Inc. provides professional and customer focused security guard services at the Center for Army Analysis (CAA) and Army Modeling and Simulations Office (AMSO), located on Fort Belvoir, Virginia. Unarmed Security Guards will escort uncleared personnel, maintain access control, and monitor cameras and alarms to ensure that uncleared personnel are not exposed to classified data and materials and that their access to specified secure areas is controlled or denied, as appropriate.

Duties and Responsibilities

  • Escort uncleared visitors and contractors, including repair, maintenance, and janitorial personnel working within CAA and AMSO’s office building.
  • Support coverage required 24 hours a day, every day of the year, including holidays so schedules are flexible to include full-time and part-time employment.
  • Each Security Guard, under no circumstances, will work more than 16 hours in a 24 hour period.
  • Check visit requests using CAA Visitor Access Report/database.
  • Perform access control services which include checking security badges, verify security clearances, issue temporary badges, monitor and respond to security alarms, conduct after-hours safe, security, and safety patrols.
  • Monitor security cameras.
  • Conduct outside perimeter check at least once during a normal 8 hours shift
  • Providing security functions for their building and respond to routine questions normally posed to a receptionist (i.e. location of an employee office, directions or the nearest eatery).
  • Ensure the security office is open to CAA/AMSO Employees and Visitors
  • Check fire extinguishers once a month to ensure they are filled. The guard making this check shall initial and date the card attached to the fire extinguisher.
  • Submit work requests for alarm system maintenance (when not working), in a timely manner so not to compromise building security.
  • Receive incoming mail from USPS and special packaging such as FEDEX or UPS.
  • Monitor television or radio news channel and (if available) email for relevant information on Security, threats, safety and any other information that could affect the security and/or safety posture of the agency.

Qualifications

  • Minimum of  1 year of experience
  • High school diploma
  • Must possess at least a Department of Defense SECRET clearance.
  • Demonstrate the ability to speak, read, write, and understand English sufficiently to execute job requirements.
  • Must have a valid registration/license for Private Security services with the Virginia Department of Criminal Justice Services – VA DCJS Security Guard License
  • Must pass a pre-employment arrest and criminal history check done through the National Crime Information Center (NCIC) and US Army Criminal Investigation Command Crime Record Center (CRC).
  • Must pass a pre-employment physical agility test. Test includes: run 1.5 miles in 17:30 minutes, execute 19 pushups in 2 minutes. Test will be required annually as a condition of employment.
  • Must pass a pre-employment medical exam. Medical evaluation is designed to ensure the applicant for a Security Guard position are physically capable of performing the required duties without creating a direct threat to the health and safety of themselves or others.  Medical exam is required annually as a condition of employment.
  • Must sign a DA Form 5019 (Condition of Employment for Certain Civilian Positions Identified Critical under the Department of the Army Drug-Free Federal Workplace program) and pass a pre-employment drug test.
  • Must complete CPR/First Aid Training within 6 months of being hired to work on this contract. Training shall be commensurate with the American Red Cross standard for CPR and First Aid Training

The following potential  shifts are available:

Shift 0600-1400 Sun –Sat

Shift 1400-2200 Sun – Sat

Shift 2200-0600 Sun – Sat

Shift 0800-1600 daily, Mon-Fri

Shift 0700-1500 daily, Mon-Fri

Physical Requirements

Must pass medical exam and physical assessment test to include: run 1.5 miles in 17:30 minutes, execute 19 push-ups in 2 minutes.

GCubed, Inc. offers specialized IT services to various government agencies and departments. We pride ourselves on employing exceptional individuals who excel and are passionate about their work.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

We are always interested in hearing from new talent. Send us your resume and we will be sure to contact you when an opportunity arises.